We want you to have confidence that when shopping with us you will be completely satisfied with your purchase and we know that from time to time, things don’t go to plan. If you have any problems with your order, please do not hesitate to send an email to info@officefurniturewa.com.au and we will reply within 1 business day to provide you with an answer, or to let you know that we are dealing with your problem.
To report any damaged, faulty, or incorrect items, or missing items from your delivery, please contact us at info@officefurniturewa.com.au immediately. Please avoid assembling or using any such items as we cannot accept returns for assembled items and you may be responsible for purchasing them.
Please note we can only accept claims for missing items/parts or damages within 5 working days of delivery.
We can accommodate to a refund or change if the furniture has NOT been assembled, or damaged and is returned in its original packaging.
Please note due to the nature of items being bulky goods, returning items or cancelling an order will incur a re-stocking fee of 25% of the original purchase price. If you are returning an items, you will need to deliver the goods back to our closest warehouse to you, we are not responsible for the return shipping.
For all returns and refunds, we will require photographic evidence of the items in its original packaging, as well as an email indicating the reasons for returns and refunds to be sent to info@officefurniturewa.com.au. The management team at Office Furniture WA reserves the right to refuse refunds for items upon inspection.
